Aviation Team Manager – Tour Operator
Seeking an experienced, hands-on Aviation Team Manager!
We’re looking for a hands-on Aviation Team Manager to join a busy tour operator. You’ll lead aviation projects, manage fares, build relationships, deal with escalated GDS ticketing issues, support reservations and e-sales teams, and keep our aviation business running smoothly for our travel customers and clients worldwide.
What you’ll do as an Aviation Team Manager
Lead aviation projects and oversee the daily ticket department
Ensure reservations teams are updated with fares, special deals, and routing changes
Manage relationships with GDS providers and e-sales customers
Load specialist fares into GDS systems (Amadeus / GAL) including NDC, I.T fares, cruise fares, corporate fares, and one-ways
Monitor competitor activity and pricing across airlines
Manage ADM & ACM processes from start to finish
Advise reservations and after-sales teams on service disruptions and ensure contingency plans are followed
Support airline training and co-ordinate team development
Cover the out-of-hours emergency line on a rota
What you’ll bring as an Aviation Team Manager
Strong ticketing experience
Proven travel operations or reservations experience, ideally in a tour operator environment
Hands-on experience with fares, airlines, and GDS systems (Amadeus / GAL)
Excellent analytical, organisational, and project management skills
Strong communication skills and a proactive, detail-driven approach
Solid worldwide airline and fares knowledge
Experience managing escalated queries with professionalism
What’s on offer for this Aviation Team Manager
Competitive salary up to £40,000 DOE
Opportunity to lead aviation projects and help shape the operations team
Supportive, high-performing environment with career development opportunities
This role includes a 2 week ‘On call’ rota between 6pm – 9am for emergencies which includes £100 per week benefit plus £20 per call ( if you get any)
Shift pattern : 9am – 6pm Mon – Fri with 1 or 2 Saturdays per month
If you’re hands-on, proactive, and ready to drive aviation operations for a leading tour operator — apply today!
Call Kelly on (phone number removed) or email your CV to (url removed) quoting ref: KR60403