Global Delivery Excellence Leader- Right Management
Role Summary
As a senior leader within Right Management’s global delivery organization, the Global Delivery Excellence Leader focuses on Global Candidate/Participant Delivery across both Career Management and Talent Management service lines. Career Management includes services such as candidate coaching, resume building, LinkedIn profile development, interview preparation, and other job search support. Talent Management includes participant coaching and consulting services aligned to leadership development, career growth, and organizational transformation. The role is also explicitly accountable for managing and optimizing the Cost to Serve across the global delivery ecosystem. This will be achieved by leading global initiatives in data analytics, quality management, process engineering, and tool optimization to ensure scalable, efficient, and high-quality service delivery across the enterprise. Positioned as a strategic catalyst for transformation, this function shapes the future of global delivery by embedding innovation, consistency, and measurable impact into every aspect of our service ecosystem—enabling seamless integration, operational excellence, and elevated client and candidate experiences.
Key Accountabilities, Responsibilities
* Design and maintain global delivery frameworks that guide service execution across all functions, ensuring consistency, scalability, and quality.
* Lead enterprise-wide initiatives to embed data-driven decision-making, continuous improvement, and operational excellence.
* Establish governance models to ensure compliance with global standards, data privacy, and Right Management’s brand values.
* Oversee data analytics and reporting to drive insights, performance tracking, and strategic decision-making.
* Drive innovation in service delivery models, including self-service, digital-first, and hybrid approaches.
* Partner with IT, product, and regional delivery teams to optimize tools, platforms, and processes across the global ecosystem.
* Champion a culture of innovation, accountability, and continuous improvement across geographically dispersed teams.
* Support change management and enablement efforts to ensure successful adoption of delivery standards and tools.
* Develop and manage budgets and resource plans to ensure cost-effective operations and alignment with financial targets.
* Collaborate with global coaching, consulting, and candidate services leaders to ensure seamless integration and a unified delivery experience.
* Monitor and report on service performance, using data and insights to inform decisions and communicate impact.
* Lead strategic planning initiatives to evolve delivery capabilities in alignment with organizational goals.
* Support workforce planning, training, and talent strategies in partnership with People & Culture.
* Identify emerging trends in digital service delivery and translate them into actionable improvements across delivery functions.
* Represent the function in global forums, contributing to enterprise-wide delivery strategy and transformation efforts.
Leads a global team of 3–4 direct reports, fostering a culture of accountability, innovation, and inclusion. Provides strategic direction, coaching, and development to enable high performance and professional growth across a geographically dispersed team.
Key Outcomes and Success Measures
* Global delivery frameworks and standards adopted across all service functions, enabling consistency, scalability, and quality.
* Enterprise-wide improvements in service performance, driven by data, automation, and continuous improvement initiatives.
* Embedded culture of innovation and accountability across global delivery teams, enhancing agility and engagement.
* Seamless integration of delivery functions, resulting in a unified and elevated client and candidate experience.
* Operational efficiency and cost-effectiveness achieved, through optimized tools, processes, and resource planning.
* Governance and compliance maintained, aligned with global standards, data privacy, and brand values.
* Strategic insights delivered through advanced analytics, informing decisions, and shaping future delivery strategy.
Qualifications
Required Experience & Skills
* Proven experience in global operations, delivery excellence, or process improvement roles.
* Strong background in data analytics, quality management, and process engineering.
* Experience leading cross-functional teams and global initiatives.
* Familiarity with automation technologies and digital transformation.
* Strong leadership, communication, and stakeholder management skills.
* Lean Six Sigma certification or equivalent preferred.
* Experience in enterprise-wide delivery transformation.
* Experience with coaching/outplacement services or E learning
* Must have the flexibility to adjust working hours as needed to align with our Corporate Office in North America (Central Standard Time).
Seniority level
* Director
Employment type
* Full-time
Job function
* Human Resources
Industries
* Staffing and Recruiting
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