JD Group is a leading omni‑channel retailer of sports fashion, outdoor gear and gym apparel.
Role Overview
As a Supervisor at JD Sports you will support the smooth running of the shop floor and deliver high service standards.
Hourly rate: £13.06.
The role involves leading by example, guiding colleagues, maintaining customer service, presentation and store performance, and supporting daily operational tasks as directed by Store Management.
Key Responsibilities
* Deliver excellent JD service by supporting customers, resolving queries and ensuring team presentation meets brand expectations.
* Support sales performance by monitoring service levels, using in‑store devices to offer the full product range, and assisting with effective product placement.
* Maintain strong visual and operational standards by keeping the shop floor clean, organised and aligned with JD’s brand expectations.
* Assist with daily operational duties including opening and closing procedures, cashing up and supporting accurate till operations.
Skills & Experience Required
* Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
* Strong communication skills and confidence to guide and support colleagues on the shop floor.
* Excellent attention to detail with the ability to uphold high standards in service, presentation and store operations.
* Passion for retail, strong product and trend awareness, and ability to promote JD Group values.
Desirable Attributes
* Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
* Confident problem‑solver with strong customer‑resolution skills.
* Interest in visual merchandising and product presentation.
* Team‑focused mindset with a positive, supportive approach.
Benefits
* Incremental holiday allowance.
* Staff discount on qualifying purchases across Group retail stores and online.
* Exclusive colleague bike discount scheme.
* Discounted gym membership.
* Personal development opportunities to learn and develop at work.
* Access to apprenticeships and accredited qualifications.
We are an equal‑opportunity employer. We celebrate diversity and are committed to creating a workplace where every colleague is valued, respected, and empowered.
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