SUPPORT FOR ORDINARY LIVING JOB DESCRIPTION SERVICE MANAGER - SOL CONNECT - NORTH LANARKSHIRE Accountable to : Manager of Operations and Development Salary : £32,200 per annum Hours : 37 per week (weekend on-call required on a rotational basis) Annual Leave : 30 days inclusive of public holidays Base : Kirk Road, Wishaw General Description SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes and communities. Integrating cutting-edge technology with person-centred planning, we co-create TEC solutions that empower individuals to live well at home. This is a unique opportunity for a passionate and driven social care professional to join our Senior Management Team and play a key role in provision of TEC across the Health and Social Care Partnership. Job Purpose As the SOL Connect Service Manager, you will lead innovation and excellence in Technology Enabled Care across North Lanarkshire and beyond. You'll foster collaborative partnerships with stakeholders within the Health and Social Care Partnership to champion the positive impact of TEC, while leading and supporting the SOL Connect Team to deliver high-quality, person-centred services. Key tasks and Responsibilities Adopt a co-productive approach: Collaborative with individuals to ensure that SOL's person-centred, outcome-focused approach is embedded and at the heart of all planning processes. Develop Partnerships: Nurture effective and collaborative working relationships with stakeholders, including community and natural networks, to achieve the best outcomes for the people we support Manage Service Start Up: Lead all start-up activities including screening new referrals, TEC assessments and risk enablement processes, ensuring meaningful involvement at each stage. Develop & Review Costed TEC Support Plans: Create and regularly review accurately costed TEC support plans that reflect people’s outcomes and preferences. Assess and Manage Risks: Use SOL’s Risk Enablement approach to explore and mitigate risks collaboratively, identifying appropriate TEC solutions. Engage with Local Communities: Build relationships with local communities and services to understand their needs and tailor our services accordingly. Record and Deliver on Outcomes: Clearly document individuals' intended personal outcomes at the start of their TEC journey and ensure these are regularly reviewed, updated, and achieved. Oversee Home Environment Assessments: In partnership with the Technology Coordinator, ensure timely and effective home assessments and installations. Monitor TEC Assessments: Ensure all TEC assessments are monitored for quality and effectiveness, contributing to positive outcomes for the people we support. Collaborate with Service Managers: Work closely with other Service Managers to ensure cohesive and consistent support across SOL services. Safeguarding: Adhere to Adult Support and Protection procedures, ensuring the safety and wellbeing of everyone we support. Facilitate Effective Communication: Ensure open, clear, and effective communication with the SOL Connect Team, supported people, families, HSCP, and external agencies. Align with Best Practices: Collaborate with multi-agency partners to ensure SOL Connect aligns with best practice. Identify Service Improvements: Work with the Manager of Operations and Development to identify and implement service improvements. Leverage Assistive Technology: Oversee the adoption of non-human interventions (e.g. assistive technology) to enhance service capacity and efficiency. Stay Current: Maintain up to date knowledge of sector best practice and relevant legislation including best practices as outlined by the Care Inspectorate, SSSC, TSA. Leadership Professional Guidance: Act as a role model and source of professional support to Team Leaders and the wider SOL Connect Team, consistently promoting best practices. People Management: Work collaboratively with the People Team to manage recruitment, retention, absence, disciplinary and grievance issues when required. Senior On-Call: Participate in the Senior On-Call Manager rota, providing out-of-hours support and leadership. Strategic Implementation: Collaborate with The Leadership Team to ensure the successful implementation of SOL’s Strategic Plan. The list is not exhaustive and gives an indication of the main responsibilities of the post. Person Specification Essential Skills and Abilities Strategic Thinking Leadership and strong people management skills Negotiation and Influencing skills Partnership and networking skills Presentation and group work skills Excellent communication skills, both verbal and written to a wide range of audiences Problem solving abilities Organised approach to meeting multiple deadlines Ability to be flexible and innovative to overcome challenges Good standard of Computer Literacy (Microsoft Word and Excel) Essential Experience Delivering change in a complex stakeholder environment Effective Team working to achieve goals Managing services that provide support to people with a range of support needs Desirable - Providing Technology Enabled Care services Essential Knowledge/Qualifications SVQ 4, or working towards, or willing to work towards SSSC Registered Knowledge and understanding of what constitutes good quality support and practice Understanding of the Care Standards, Care Inspectorate and other Social Care Regulatory Bodies Essential Aptitudes and Attitudes Flexible attitude to continuous change and improvement Positive approach and contribution to new ideas and ways of working Ability to work as part of a team, role modelling best practice whilst coaching and mentoring A collaborative and solutions-based approach Commitment to the values of the organisation Enthusiastic and self-motivated Flexible approach to working