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We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Antrim as a full-time EO2. This is a long-term temporary opportunity.
Our client is Northern Ireland’s leading public sector employer.
Start Date: 18th August
Location: Antrim
Hours: 37 hours – Monday to Friday, 9am to 5pm
Main Duties:
* Discretionary Support claims processing, reviews, and checking, including use of relevant internal systems, application of controls, guidance, legislation, and Microsoft Office packages to make accurate and timely decisions.
* End-to-end claims process, telephony role.
* Office attendance required for training and consolidation; hybrid working pattern available following training.
* Previous 1 year of Discretionary Support experience is advantageous but not essential, as full training will be provided.
* Providing office cover during operational hours.
* Updating management on statistics and performance.
* Excellent customer service skills, including managing dissatisfaction and complaints, and applying guidance on unacceptable customer behaviour.
* Proactive team work and leadership, with the ability to work independently.
* Identifying and implementing service improvements.
* Adapting to and implementing change.
* Any other duties as directed by line manager.
* May have staff line management responsibilities.
Must have 5 GCSEs including Maths & English and 2 A levels in different subjects.
Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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