Pure Staff Ltd are currently recruiting for a Customer Service Advisor, working for a Chemical wholesaler based in Cheltenham.
This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Advisor.
Duties for this Customer Service Advisor role are as follows::
* Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
* Provide accurate information about products, services, and policies
* Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
* Process orders, forms, applications, and requests accurately
* Follow up with customers to ensure satisfaction and resolve outstanding issues
* Maintain detailed and accurate records of customer interactions
* Collaborate with team members and other departments to address customer needs
* Stay up to date on product knowledge and company procedures
* Meet or exceed performance targets and service quality standards
* Identify opportunities to improve customer service processes and suggest solutions
Hours of work for this Customer Service Advisor Role:
Monday -Friday
09:00 - 17:00
Pay for this Customer Service Advisor Role is £13.74ph
This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.
- Free onsite parking
- 28 days ...