Job Description
The Team Coach is the frontline leader, culture carrier and daily practice champion for the Care Partner team. They work in the numbers, providing direct personal care and support to residents while leading, coaching and guiding the team to deliver safe, compassionate and personalised care every day.
This is a hands-on role that combines leadership with active care delivery. The Team Coach models best practice, ensures strong communication, upholds CHG’s values, reinforces safe working and maintains the highest standards of wellbeing, documentation and team culture.
They work closely with the Registered Nurses, Culture & Engagement Manager, Home Operations Manager, Therapy Partner and Clinical Excellence Leads to ensure each shift is well organised, resident experience is prioritised and the team feel confident, supported and aligned with CHG’s purpose.
About The Role
Key Responsibilities
1. Team Leadership & Coaching
o Lead and support the Care Partner team, promoting compassionate, personalised care.
o Take direction and support from the Registered Nurse on duty.
o Conduct daily team huddles to clarify priorities and expectations.
o Foster teamwork and accountability, and reinforce company values.
2. Hands-On Care Delivery
o Provide personal care, emotional support, and assistance with daily living to residents.
o Ensure care aligns with care plans, risk assessments, and legal requirements (e.g., MCA, DoLS).
3. Coaching & Professional Growth
o Offer on-the-job coaching and feedback to the team.
o Identify training needs and support colleague development.
o Guide new team members through their induction.
4. Problem-Solving & Accountability
o Champion a proactive approach to addressing and fixing issues.
o Ensure prompt escalation of unresolved issues.
5. Medication Management
o Safely administer medication and manage inventory.
o Escalate discrepancies or errors immediately.
6. Family Liaison
o Build strong relationships with residents’ families and ensure open communication.
o Integrate family input into care planning.
7. Documentation & Quality
o Keep care plans and records up to date, ensuring high standards of documentation.
o Provide feedback on team’s documentation quality.
8. Shift Leadership & Handover
o Manage staff allocations and breaks before each shift.
o Lead handovers with clear communication on priorities and risks.
9. HR Responsibilities
o Conduct performance meetings and identify colleagues needing support.
o Engage in “Our Suite” conversations as needed.
10. Quality Assurance
o Conduct checks on care standards and environment.
o Provide real-time coaching and support.
11. Safeguarding & Risk Awareness
o Monitor for safeguarding or wellbeing concerns and escalate when needed.
o Ensure team understands and follows safeguarding protocols.
12. Collaboration with Key Internal Roles
o Work closely with other departments (e.g., Therapy, Clinical Excellence) for coordinated care.
13. Daily Routine & Wellbeing
o Promote a personalized and non-institutional daily routine for residents.
o Reinforce therapy-led routines.
14. Risk & Dependency Awareness
o Identify changes in resident needs or risks and act quickly.
15. Workforce Support & Psychological Safety
o Support team wellbeing and emotional resilience.
o Address staff concerns and escalate distress when needed.
16. Inspection & Audit Readiness
o Ensure the team is prepared for inspections through consistent, high-quality practice.
17. Rota & On-Call
o Assist with rota management and on-call duties.
18. Agency Staff Oversight
o Ensure agency staff complete inductions and are familiar with residents’ needs.
19. Additional Duties
o Take on other tasks as directed by senior leadership and support improvement initiatives.
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Key Relationships
* Culture & Engagement Manager
* Care Partner Team
* Clinical Excellence Leads
* Therapy Partner
* Home Operations Manager
* Residents & Families
* Quality & Safeguarding Teams
* Wellbeing Teams
* Agency staff
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Skills & Attributes
* Warm, supportive leader with coaching abilities.
* Skilled in hands-on care delivery and safety.
* Strong communicator with high emotional intelligence.
* Proficient with digital tools (e.g., Nourish, Sona).
* Highly organized and calm under pressure.
* Proactive and detail-focused, with a strong commitment to company values.
Skills Needed
About The Company
At Constantia Healthcare Group, we believe great care starts with great people. We are a values-driven organisation supporting individuals with age-related needs and complex care requirements, ensuring the people we care for remain at the centre of everything we do. Our teams are supported, respected and encouraged to grow, because we know that when our colleagues thrive, the quality of care we deliver thrives too. We are proud to be an organisation that invests in its services, develops its people and continually strives for excellence. Joining Constantia means becoming part of a team that genuinely cares about making a difference.
Company Culture
Constantia Healthcare Group is a growing care organisation dedicated to providing high-quality support for people with age-related needs and complex care requirements. Our approach is simple: put people first and build teams that feel supported, valued and proud of the work they do. We believe in strong leadership, clear values and a culture where colleagues are empowered to deliver the very best care. We are committed to continuously improving our homes, investing in our teams and raising standards across everything we do. If you want to work somewhere where your contribution truly matters, Constantia Healthcare Group is a place where you can thrive.
Desired Criteria
Required Criteria
* Warm, supportive leader with coaching abilities.
* Skilled in hands-on care delivery and safety.
* Strong communicator with high emotional intelligence.
* Highly organized and calm under pressure.
* Proactive and detail-focused, with a strong commitment to company values.
Closing DateThursday 30th April, 2026