Job Title: Credit Controller
Power NI, part of Energia Group, has an exciting opportunity for a Credit Controller based in Belfast. This full-time, permanent role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
Work Arrangement: Hybrid working (2 days in the office, 3 days remote).
About the Role
You will proactively engage with domestic customers experiencing difficulties paying their energy bills via inbound and outbound calls. The role requires working in a fast-paced environment, understanding customer perspectives, actively listening, acknowledging concerns, and focusing on solutions. You will also set boundaries and seek support and feedback when needed.
About You
* Experience handling difficult conversations in a target-driven environment.
* Strong resilience, empathy, and adaptability.
* Excellent written and verbal communication skills.
* Strong negotiation skills.
* Proficiency in Microsoft Outlook and managing multi-channel communications.
What We Offer
* Competitive salary + up to 10% annual bonus.
* Annual Cost of Living review.
* 23-25 days holiday allowance + 11 statutory days, with options to buy more.
* Career progression and development opportunities, with almost 100% internal promotions.
* Internal L&D courses, mentoring, external networking, and ongoing learning.
* Enhanced maternity and paternity pay, family-friendly policies.
* Health care, sick pay, and an award-winning wellbeing programme.
* Wellbeing fund, social club, virtual gym membership, free flu jab, cycle-to-work scheme, volunteering days, and more.
If you are energized by the energy transition, apply online. We will review all submissions after the vacancy closes and contact candidates for the next steps. Good luck!
Skills Required
* Credit Control
* Resilience
* Communication (Verbal and Written)
* Negotiation
* Proficiency in MS Office
Benefits
* Performance bonus
* Pension fund
* Paid holidays
* Medical aid/healthcare
* Laptop
* Career development
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