* Contract: Fixed Term Contract / Secondment
* Shift pattern: Full Time
* Location: Nottingham
What you'll be doing
Working in the Digital Operations team you'll collaborate with various teams across the business as well as suppliers. You'll monitor, manage, and coordinate the operational delivery of our online customer offer. This involves everything from troubleshooting website issues and managing online fraud risk to analysing data to gain insight into how we can make the service better.
Key responsibilities
* Build and maintain senior partner relationships, working cross‑functionally across multiple teams and third‑party suppliers. Lead the operational delivery agenda for your areas.
* Manage and be responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output.
* Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth.
* Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Lead decision‑making.
* Identify and manage issues and incidents affecting daily trading through to resolution.
* Provide senior management information, sharing key activities, issues, and trends. The insights cover key areas of the digital journey, from placing orders through to delivery to customers and online returns. We look at ways to continuously improve our customer offer.
* You will be an escalation point for the Operations team, identifying and fixing issues, resolving queries and providing advice.
* You will be a key member of the Boots.com/Digital Leadership Team. Participating and contributing to the overall growth and success across the Boots.com team, you will be seen as a digital leader. This reputation will extend not just within Boots.com but also the wider company.
* Management of our audit and controls processes for Fraud and Payments.
* Support Projects and new programmes as the business owner, providing SME knowledge and support during the project and post delivery.
What you'll need to have (our must‑haves)
* Experience in leading a team of people, coaching and supporting personal development is essential.
* Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large datasets.
* Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems.
* Problem solving, an inquiring mind, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills.
* You will require yourself to work and make decisions at pace. You will be working under pressure to tight deadlines. Meanwhile, you will initiate and respond positively to challenging ideas and pressures. This is necessary to meet the needs and demands that the online business requires.
* You will need to be flexible and be required to support out of hours escalations.
* Knowledge of current Fraud industry trends is preferred but not essential.
* Experience working with online Payments and knowledge of industry best practices.
Rewards designed for you
* Partial paid maternity leave
* Discretionary annual bonus
At Boots Ireland, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive. We're committed to creating a brilliant Boots for our people, so they can make a difference for our customers and colleagues every time.
#J-18808-Ljbffr