Temporary Customer Care Administrator
Location: Glasgow (East)
Length of Assignment: 3 months
Pay Rate: £14.00 per hour
Hours: Monday to Friday, 8:30am-4:45pm
Office Angels are proud to be supporting our client in recruiting a proactive and confident Customer Care Administrator to join their friendly and wellestablished team. This is an initial 3month temporary contract with the potential for extension.
About the Role
In this role, you'll provide firstclass customer service and administrative support within a busy Customer Care team. You will manage a high volume of incoming calls, liaise with both customers and contractors, and ensure all information is recorded accurately within internal systems.
Key Responsibilities
1. Answer and manage incoming telephone calls
2. Support customers and contractors with queries and updates
3. Process information accurately using internal systems
4. Ensure all records are correctly logged and kept up to date
5. Work collaboratively with the Customer Care team to deliver excellent service
Calls can often be detailed and require thorough followup, so a strong attention to detail and accurate system updating are essential.
What We're Looking For
6. Previous administrative and/or customer service experience
7. Excellent communication skills
8. Ability to handle involved calls and maintain accurate records
9. Confident using MS Office and sales/CRM systems (e.g., Salesforce)