Customer Service Consultant - Weybridge, Church Street
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Overview
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
What you’ll do
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.
Within This Role You Will
* Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, taking ownership of their individual needs and delivering an exceptional customer experience.
* Play an integral part in customer education around HSBC digital services and fraud awareness.
* Identify customers who are in vulnerable situations and determine the best way we can support them.
* Help our customers with more complex banking needs to ensure they feel supported in their choices.
What do I need to be successful?
* Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
* The ability to take ownership of customer enquiries through to resolution, pride in delivering a personalised, friendly & efficient service.
* Be resilient to a continuously changing environment.
When & Where you’ll work
Full-time role, 35 hours per week, with hours: Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (Not all branches open on Saturday). This is a full-time position and may require you to work at other local branches within reasonable distance; any additional costs reimbursed in line with HSBC Expenses Policy. If you are on a student visa that does not allow 35 hours per week, we will not be able to progress your application.
Your Training
You’ll receive full in-branch training to get you up to speed with the specifics of your job role, systems, products, and services. The Customer Service Consultant training course is 9 days in total, spread over 3 weeks. Attendance for the full course is required and holidays during training cannot be taken.
What You’ll Get
We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.
You Will Also Receive
* Over six weeks’ holiday, including bank and public holidays with the option to buy more.
* Perks at Work Benefit with access to 30,000+ national & local employee discounts.
* A market-leading employer Pension contribution
* BUPA Healthcare
* Life Assurance, equivalent to four times your annual salary
* Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
* Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—no matter gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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