Join us as a Customer Centricity Manager at Barclays, where you'll be primarily responsible for delivering the development and embedment of a deeply customer-centric culture across the organisation – ensuring customer needs, expectations, and outcomes are understood, prioritised, and acted on across BUK.
To be successful as a Customer Centricity Manager at Barclays, you should have experience with:
* Great analytical and problem-solving skills
* Experience designing and delivering cultural change programmes or customer closeness initiatives
* Great communication and stakeholder management skills
You may be assessed on key critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role can be based in either Northampton or London.
Purpose of the role
To manage and develop existing and new products and/or services; ownership of related customer and colleague journeys; develop product strategy; drive change through Barclays execution teams; make key decisions in the product lifecycle; and own outcomes for customers, colleagues, and the bank, achieved through service level agreements, regulatory compliance, risk management, and controls.
Accountabilities
* Develop customer-level strategies and solutions tailored to customers’ needs.
* Serve as Subject Matter Expert in the applicable Product/Proposition team, guiding stakeholders on existing and new products and journeys.
* Develop product propositions and service strategies, define priorities, and lead execution.
* Understand financial drivers of the P&L to develop commercial and business models.
* Evaluate technical feasibility, legal compliance, and risks related to new products.
* Monitor market trends and feedback to refine products before launch.
* Manage launch plans, marketing strategies, training, and communication for new products.
* Monitor key performance metrics such as adoption, usage, customer satisfaction, and revenue.
Assistant Vice President Expectations
* Advise and influence decision-making; contribute to policy development; collaborate across functions.
* Lead a team or guide assignments, set objectives, and coach employees.
* Demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* For individual contributors, lead collaborative projects and guide team members, identify new directions, and include necessary expertise.
* Consult on complex issues and support risk mitigation and policy development.
* Manage risk and controls, understand organizational contributions, and collaborate across areas.
* Engage in complex data analysis, communicate complex information, and influence stakeholders.
All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset: Empower, Challenge, and Drive.
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