Overview
The Waiting Times Department plays a vital role in managing the booking of outpatient, inpatient, and day case services across NHS Dumfries & Galloway. We are seeking an experienced and motivated Team Leader to join our friendly team and help drive improvements in patient access and service delivery.
As Team Leader, You Will
* Take responsibility for the effective day to day management of waiting lists.
* Provide direct line management to the booking team.
* Offer support, training, and guidance to other waiting list users, including staff across multiple acute services.
* Play a key role in meeting waiting time targets, ensuring patients receive timely access to their appointments.
We want someone with strong leadership skills, excellent communication, and a proactive approach to problem solving. You should be confident in managing teams, analysing service demand, and supporting colleagues to deliver patient focused outcomes.
Please note: interviews will include scenario-based questions. Candidates invited to interview will be required to attend in person.
Informal enquiries to - Aimee Orsi, Waiting Times Manager: aimee.orsi@nhs.scot
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
INFORMATION FOR ALL CANDIDATES
To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages: https://www.nhsdg.co.uk/workwithus/
APPLICATION PROCESS
https://www.careers.nhs.scot/how-to-apply/application-process/
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.
* Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone; we recommend using a computer, laptop or tablet.
* Artificial Intelligence (AI) - Candidates should provide original and authentic responses to all questions within the application form. The use of AI or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
* CVs - DO NOT upload a CV as this will not be used for shortlisting purposes.
* Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text; please check your information once copied and pasted.
* Once you have submitted your application form you will be unable to make any amendments.
* Posts close at midnight on the indicated date; however a vacancy may close early due to volume of applications, so you should not delay in submitting your application.
* If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
* Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.
DISCLOSURE SCOTLAND – Some posts may require a criminal records check. Changes as of 1 April 2025 to PVG scheme membership may apply. If successful, you will be notified which level of check is required by the recruitment team. For more information, read: Disclosure levels - mygov.scot
EQUALITY AND DIVERSITY
NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Dumfries and Galloway welcomes applicants from all sections of the community.
PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, young people and adults. All public protection legislation, and NHSDG policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.
Additional Information For International Candidates
RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
WORK VISA
If you require a Work Visa, please check if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.
UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
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