Professional Services Operations Analyst at Proactis
Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business?
We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis. This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base.
The Business
Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve compliance, and drive efficiency.
The Role
You’ll be responsible for:
* Designing and standardising core Professional Services processes to ensure global consistency and scalability.
* Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility.
* Leading onboarding and enablement programs for new hires and delivery partners.
* Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation.
* Partnering with Finance to ensure data integrity and produce accurate reports on bookings, revenue, utilisation, and KPIs.
* Analysing operational metrics to identify trends and opportunities for improvement.
* Collaborating cross-functionally to support change initiatives and promote a data-driven culture.
What You’ll Bring
* Proven experience as a PS Operations Analyst in a SaaS or tech-driven environment.
* Strong background in process mapping, documentation management, and performance analysis.
* Experience with project management tools (Asana preferred).
* Analytical mindset with excellent attention to detail.
* Effective communicator and collaborator across technical and non-technical teams.
* Passion for continuous improvement and operational excellence.
Even if you don’t tick every box, we’d still love to hear from you.
What You’ll Get
* Opportunity to shape operational excellence in a scaling SaaS business
* Exposure to global service delivery and enterprise-level transformation
* Collaborative, improvement-focused culture
Ready to drive operational impact at scale? Apply now and help build the backbone of Professional Services at Proactis.