We have a great opportunity for an experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security. What youll be doing Acting as the escalation point for complex service desk tickets Delivering projects both remotely and onsite Troubleshooting advanced issues across servers, networks, security and cloud platforms Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management Managing and maintaining documentation, SOPs and technical guides Providing mentorship to junior engineers and supporting wider service improvement Ensuring best practice across security, compliance, communication and client experience What were looking for Experience within a similar role Strong experience with server administration, networking (LAN/WAN, firewalls, VPNs), and cloud technologies Advanced troubleshooting skills across hardware, software and infrastructure Understanding of security principles, compliance and vulnerability management Excellent communication skills and a strong client-focused mindset Full UK driving licence Why this role stands out Real technical variety across infrastructure, cloud and security A senior-level position with ownership of specialist areas Involvement in projects, not just escalations A supportive, people-first environment where processes, communication and integrity genuinely matter