Job title: Onsite Dispatch Agent
Location: Leeds
5 days a week onsite - no option for hybrid work
Benefits
* Private Healthcare
* Pension
* 25 days holiday rising to 30 over 5 years
* Group Life Insurance
* Income Protection
* Gym Discounts
* Free Fuel Fridays
* Employee of the Quarter
* Employee Referral program and many more
Company Overview
Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Do you enjoy hands-on work and delivering great customer experiences? We're seeking an Onsite Dispatch Agent to manage the physical delivery and deployment of IT devices across multiple campus locations.
Key Responsibilities
* Deliver and collect IT devices safely and on schedule.
* Prepare devices for deployment, including Linux builds where required.
* Install and hand over devices to end users professionally.
* Maintain workshop organization and accurate asset tracking.
* Update ITSM systems and respond to user enquiries.
Requirements
* Experience in equipment delivery or movement, ideally in IT.
* Strong organisational skills and ability to manage schedules.
* Confident, customer-focused approach.
* Willingness to travel across multiple onsite locations.
Desirable
* Experience preparing or building IT devices.
* Familiarity with ITSM or asset management systems.
* Previous experience in a workshop or campus IT environment.
Personal Qualities
* Reliable, detail-oriented, and proactive.
* Excellent time management and problem-solving skills.
Inclusion
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us via email at our company email. We are a Disability Confident Level 3 Employer—a highest level in the UK Government's scheme—and participate in the Guaranteed Interview Scheme.
Keywords: Administrator, ITSM Administrator, Service Desk, Service Delivery, Coordinator, Dispatch Coordinator, Onsite Engineer
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