Murray Recruitment are recruiting an Operations Manager for our client based in Glasgow. Role Overview: This is an exciting opportunity for a dynamic and experienced leader to take charge of daily operations within a fast-paced service environment. The Operations Manager will oversee both office and field-based teams, ensuring optimal performance, adherence to safety standards, and high levels of customer satisfaction. The successful candidate will drive operational excellence, lead process improvements, and foster a culture of continuous development and compliance. Key Responsibilities: * Oversee daily operations across office and field teams. * Ensure internal and client-specific KPIs are consistently met. * Manage workflows to maintain efficiency, quality, and safety. * Lead and mentor the team to meet operational and strategic objectives. * Conduct employee appraisals and performance reviews. * Manage budgets, support financial goals, and identify cost-saving initiatives. * Drive compliance with industry regulations and company policies. * Maintain proactive and professional communication with clients. * Attend regular client review meetings. * Conduct field audits to ensure quality and health and safety compliance. Skills & Experience: * Proven leadership and management experience within the mechanical, electrical, building services or facilities management industry. * Strong decision-making and team development abilities. * Demonstrated success in KPI fulfilment and process improvement. * Excellent communication and client management skills. * A valid UK driving licence and willingness to travel as required. Offering: * Competitive salary and attendance bonus. * 25 days annual leave plus 8 statutory holidays. * Sick pay entitlement. * Company pension scheme. * Company vehicle provided. * Free on-site parking. * Employee discount scheme