A Luxury, Multi-Award-Winning Salon in the heart of Londons West End are seeking a highly competent Salon Manager to uphold 5 Star standards and to ensure that every customers journey is seamless and memorable.
Benefits
£37,000 per annum
10% commission on retail sales
Friendly and supportive team
Company Pension
Closed Sundays
Responsibilities
Running all aspects of the salon including Front-of-house / Reception / Operations
Ensuring all clients are treated as VIPs with the utmost care and respect
Managing Front of House, reception, stylists, beauty experts and junior staff
Liaising with stylists and beauty experts to ensure that the diary is always accurate
Supervising front-of-house team to ensure continuous first class customer service
Dealing with e-mail and telephone enquiries
Possess excellent product knowledge to upgrade client services and maximise sales
Liaising with suppliers, ensuring any special deals are utilised
Maintaining stock levels and stock orders, minimising wastage
Ensuring the salon is kept immaculately clean and tidy at all times
Cashing up daily takings / banking when the Receptionist is off
Dealing with any salon maintenance requirements
Dealing with all health & safety aspects within the salon
Reporting back to Directors with any staff issues
Hours
Rota 1: Mon (9-7), Tue (8-7), Wed (11-8), Thu (11-8)
Rota 2: Mon (9-7), Tue (8-7), Fri (11-8), Sat (8-7)
Requirements
At least 5 years experience held as a Senior Salon Receptionist or Salon Manager
Outstanding communication and organisational skills, demonstrating integrity
A positive team player with the ability to manage and supervise staff
Familiar with software systems and spreadsheets
Pro-active, able to multi-task and work well under pressure
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