About the Role
We are seeking an experienced IT Support Engineer to provide reliable, on-site technical support in Ullapool. This role is ideal for a hands‑on professional with 1.5+ years of IT support experience who enjoys troubleshooting, supporting users, and maintaining IT systems in a local working environment.
Key Responsibilities
* Provide Level 1 / Level 2 IT support to end users
* Diagnose and resolve hardware, software, and connectivity issues
* Support Windows desktops, laptops, and peripherals
* Manage user accounts and access via Active Directory / Microsoft 365
* Install, configure, and maintain IT equipment
* Log and resolve tickets in line with SLAs
* Escalate complex issues to senior IT teams when required
* Maintain basic IT documentation and asset records
Required Skills & Experience
* Minimum 1.5+ years of hands‑on experience in an IT Support / Helpdesk / Desktop Support role
* Strong working knowledge of:
* Windows 10/11
* Microsoft 365 (Outlook, Teams, OneDrive)
* Basic networking (LAN/Wi‑Fi, DNS, DHCP – foundational level)
* Strong troubleshooting and customer‑service skills
* Ability to work independently in an on‑site role
* Clear communication and a proactive mindset
Preferred / Advantageous
* Experience with Active Directory user administration
* Basic exposure to Windows Server environments
* IT certifications such as CompTIA A+, Network+, or Microsoft certifications
* Experience supporting users in small offices or remote locations
Education
* Diploma or degree in IT, Computer Science, or a related field (preferred)
* Equivalent professional experience will be considered
What We Offer
* Stable, full‑time role in a local on‑site environment
* Supportive and collaborative workplace
* Opportunity to strengthen technical skills across IT support functions
* Competitive salary based on experience
* In‑house training and continuous professional development opportunities
Right to Work
Visa sponsorship is not available. Candidates must have the right to work in the UK.
Equal Opportunity Statement
We are an equal opportunity employer and welcome applications from all qualified candidates.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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