About Fullscript
Founded in 2011, Fullscript started by solving one problem: helping practitioners access and prescribe the products they trust to deliver integrative care.
What began as a simple solution has evolved into a health intelligence platform that powers every part of care.
Today, 125,000 practitioners rely on Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high‑quality supplements. They support over 10 million patients who use Fullscript to stay connected to their care plans, making it easier to stay engaged and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and strengthen the connection between practitioner and patient. When everything practitioners need is in one place, they can focus on what matters most: helping people get better.
️ This is your invitation.
Bring your ideas. Bring your grit. Bring your care for people.
Join us and shape the future of care.
About the Role
We’re looking for a motivated and detail‑oriented IT Administrator to join our IT team. This is an entry‑level role ideal for someone early in their IT career who is passionate about technology, enjoys solving problems, and is eager to learn and grow within a collaborative team environment. Working on site in our Virginia Distribution Center, you’ll play a key role insupporting end users, maintaining systems, andcontributing to broader IT initiatives.
What you’ll do
* Monitor support channels and take ownership of user issues through to resolution,escalating as needed.
* Work on site in our Virginia Distribution Centre - providing technical support to our users, and warehouse equipment.
* Troubleshoot and resolve hardware/software issues for end users (repair,replacement, setup, etc.).
* Accurately log tickets and maintain clear documentation.
* Assist with onsite IT support.
* Support provisioning and deprovisioning of users and devices.
* Report or elevate integration issues appropriately.
* Support physical site improvements (e.g. equipment installs/removals).
* Configure systems and follow IT processes and standards.
* Participate in departmental projects under guidance.
* Mobile device management (iOS and Android).
What you bring to the table
* Basic understanding of computer systems, networks, and common enterprisesoftware.
* Ability to follow documented processes and complete defined tasks independently.
* Eagerness to learn and accept feedback constructively.
* Clear written and verbal communication skills.
* Ability to manage time, prioritize tasks, and ask for help when needed.
* Comfortable sharing knowledge in team channels like Slack, documentation, orin meetings.
* Prior experience with mobile device management.
Bonus if you have
* Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow).
* Familiarity with Mac and Windows operating systems.
* Experience working with SaaS tools or enterprise environments.
* Familiarity with networking, Network + certification.
What we can offer you
* Generous PTO and competitive pay.
* Fullscript’s RRSP match program for financial health.
* Flexible benefits package and workplace wellness program.
* Training budget and company-wide learning initiatives.
* Discount on Fullscript catalog of products.
Why Fullscript
Great work happens when people feel supported, trusted, and inspired. You’ll join a team that:
* ⬦ Values innovation. We stay curious and keep finding smarter ways to make care better.
* ⬦ Supports growth. We learn together and take on new challenges that drive impact.
* ⬦ Puts people first. We win as a team and leave egos at the door.
Apply now. Let’s build the future of healthcare together.
A Few Things to Know
We’re grateful for the high level of interest in joining Fullscript. Because of the number of messages we receive, we’re not able to review or respond to individual inquiries about open roles via email, LinkedIn, or other social platforms. Please apply directly through our careers page to ensure your application reaches our hiring team.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request. Email accommodations@fullscript.com for support.
All employment offers are contingent upon the successful completion of background checks, conducted in compliance with applicable federal, state, and provincial laws.
We also use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.
Learn More About Fullscript
www.fullscript.com
@fullscriptHQ on instagram
Let’s make healthcare whole
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