Direct message the job poster from Extension Recruitment Ltd
Owner & Managing Director @ Extension Recruitment Limited | Talent Assessment, Candidate Generation
Our client is one of the world’s largest OEM manufacturers with manufacturing sites worldwide, including a large production facility in the North East. They are currently looking for a 1st Line IT Support to join their team on a full-time, permanent basis.
This is a fantastic opportunity to make a significant contribution to the organisation. Reporting to the ICT Group Manager Service & Operations, you will be the first point of contact for all European ICT issues logged in the Service Desk System.
About the company
With a phenomenal global reach, this Company is passionate about employee satisfaction and encourages personal development at all levels.
Company benefits include:
* Excellent holiday allowance (up to 39 days)
* Better health at work initiatives
* Subsidised canteen
* Private medical insurance
About the role
As 1st Line IT Support, you will be the first-line support, responding and resolving IT-related issues such as software, hardware, or network problems.
Key responsibilities for the 1st Line IT Support include:
* Set up, modify, and deactivate user accounts in systems like Active Directory.
* Support the installation, configuration, and updating of software.
* Provide clear updates and explanations to users regarding issue resolution.
* Escalate complex issues to higher-level support teams when necessary.
* Perform basic repairs or coordinate with vendors for hardware replacements.
* Track IT assets, ensuring the organisation’s devices and peripherals are accounted for.
* Contribute to improving workflows and service desk processes.
* Ensure users have the correct access permissions according to security policies.
* Follow data protection regulations (GDPR, SOX) and safeguard sensitive information.
* Participate in ICT projects where required under the guidance of Project Managers and Systems Engineers.
About you
The successful 1st Line IT Support will have at least one year of experience in a similar role, with good technical knowledge.
Other requirements include:
* Team player, self-driven, capable of working independently, highly motivated
* Excellent problem-solving and analytical skills
* Strong communication and customer service orientation
* Ability to manage time effectively and prioritise tasks
Contact Us: If you would like more information about this role, please contact our recruitment team at 0191 466 1990 or enquiries@extensionrecruitment.com.
Thank you for your application!
Due to the high number of applicants, we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessful.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Manufacturing
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