Operations Administrator
Portsmouth | Full-time, permanent | £25,000-£26,000 per annum
This role supports day-to-day operational delivery, coordinating client requests through online portals and managing service requests from quotation through to completion and invoicing. The position also includes responsibility for fleet administration, working closely with the Operations Manager to ensure smooth and efficient operations.
Key Responsibilities
Coordinate client requests and operational activities via online portals
Manage service requests from quotation to execution and invoicing
Liaise with internal teams to meet customer service requirements
Maintain accurate records across internal systems and customer portals
Manage fleet administration including servicing, MOTs, repairs and hire vehicles
Maintain vehicle service records and fleet maintenance plans
Track driver schedules and activity using Samsara
Support driver compliance, inspections and performance reporting
Produce daily and monthly fleet and operational reports
Identify trends and recommend operational improvements
Provide cover for team members when required
Person Specification
Previous experience in an office-based administrative role
Fleet management, stock control or job planning experience desirable
Understanding of IT asset or stock management systems advantageous
Proficient in Microsoft Office (Word, Excel, Outlook)
Benefits
25 days annual leave plus bank holidays
Option to buy up to 5 additional holiday days
Healthcare and dental insurance
Life assurance
Cycle to work scheme
Retail and gym discounts
Access to a wellness centre