Grade C- £35,412 - £44,075
Working 36.5 hours per week
The Senior Income Officer – Temporary Accommodation is a permanent role within the Rents Service of Finance, responsible for maximising income collection and recovering arrears in line with relevant legislation, policies, procedures, and service standards. The post holder will also lead, motivate, and develop a team of TA Income Officers, ensuring high levels of performance and service delivery.
Key Responsibilities
* Support the Income Manager in developing, implementing, and monitoring service work plans.
* Assist the Temporary Accommodation Income Manager to ensure the effective delivery of the Temporary Accommodation Income Service.
* Liaise with other Income Managers across the Council to promote consistency and a unified approach to income collection and arrears management.
* Provide day‑to‑day support and guidance to the team, ensuring work is completed to a high standard.
* Respond to customer demand across all service channels in accordance with policies, procedures, legal frameworks, and statutory governance.
* Prepare and contribute to performance reports and statistical information as required.
* Oversee and coordinate training for team members, including monitoring and evaluating its effectiveness.
* Respond to complex, multi‑channel enquiries from key stakeholders in a timely manner and in line with published service standards.
* Manage and monitor complex Temporary Accommodation charge accounts to ensure payments are made promptly.
* Liaise directly with residents, providing advice and support on financial matters, including benefits.
* Work collaboratively with colleagues and managers to improve collection and recovery rates.
* Promote a "right first time, on time, every time" approach to income recovery and arrears case management.
* Use a range of IT systems to process requests, produce management and audit information, and maintain accurate records.
Key Requirements
* Proven experience of direct line management within social housing or a comparable environment.
* Substantial experience in income collection, income maximisation, and arrears management.
* Strong communication, influencing and negotiation skills.
* Ability to work effectively both independently and as part of a team.
* Sound knowledge of housing legislation, Housing Benefit, and welfare reform.
* Excellent organisational skills with the ability to manage competing priorities.
* Competence in using housing management systems and Microsoft Office applications.
This is a demanding and rewarding role, requiring a balanced approach to maximising income while meeting the Council’s responsibilities to support vulnerable residents.
The post sits within the wider Rents Service and will play an active role in service improvement initiatives. Working alongside a team of Temporary Accommodation Income Officers, the role will help ensure General Fund income is maximised in compliance with all relevant legislation, policies, and standards.
Application requirements: All candidates must provide an up-to-date CV and a personal statement (no more than 1500 words) outlining how they meet the criteria for the role. Proof of right to work in the UK is required for all applicants, and a Disclosure and Barring Service (DBS) check will be undertaken.
We are an accredited Disability Confident Leader employer and we are committed to fostering an inclusive and equitable recruitment journey. We comply with safeguarding policies and expect all staff and volunteers to share this commitment. For more information, see our Corporate Safeguarding Policy.
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