Heidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.
At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Operations Controller – Mendip Rail Limited
Location:
Shepton Mallet
Are you ready to take control of one of the most dynamic rail freight operations in the UK? Mendip Rail Limited is seeking a proactive and detail-oriented
Operations Controller
to join our team and help deliver first-class service to our customers.
Key Responsibilities
* Be the first point of contact for MRL customers, ensuring service level expectations are consistently met.
* Make business-critical decisions to ensure the effective day-to-day running of the train plan—from weekly planning to resolving live daily issues.
* Maintain control of the MRL wagon fleet, including organising defective wagon recoveries and offloads to ensure fleet availability meets customer demand.
* Create and deliver the weekly train plan, working closely with our Supply Chain Partners.
* Accurately log and report on daily train movements and concerns.
* Input correct data to generate invoices and performance reports.
* Record and prepare transactional data for use by the Admin and Management Team.
* Prepare daily trip sheets for each quarry to ensure loading requirements are met.
* Advise depots of the weekly train plan, communicating any issues and arranging alternatives swiftly.
* Liaise with parent companies and supply chain staff to ensure optimal service delivery and value creation.
* Provide help and advice to customers as needed.
* Be available on-call to respond to emergency queries overnight and make considered decisions.
* Organise assisted offloads and stranded wagon recovery operations.
* Monitor and maintain records of wagon availability, stranded wagons, and defective wagon numbers.
* Provide accurate data on stranded wagon recovery performance to support penalty charges where applicable.
* Deliver first-class service levels to meet and exceed customer expectations.
* Act as the central point of contact for all queries within the Operations office.
What You'll Bring
* Strong communication and decision-making skills
* Ability to work independently and under pressure
* Excellent organisational and data management abilities
* Experience in rail logistics or supply chain coordination (preferred)
Why Join Us at Heidelberg Materials?
At Heidelberg Materials, we don't just offer jobs—we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We're proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member
* Competitive Package: Salary, bonus incentives, generous pension, and life assurance
* Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
* Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
* Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities