Banbury
£40,000 – £50,000 (depending on experience)
Full-time | Permanent
We are seeking a highly organised and analytical Process & Compliance Manager to join an Organisation based in Banbury.
This is a pivotal role within the business, working closely with the Operations Manager and reporting to the Operations and Sales Directors. You will play a key part in strengthening governance, enhancing operational processes, managing risk, and ensuring regulatory compliance across all departments including Operations, Finance, Customer Service, Sales, and Marketing.
A major focus of this role will be supporting the introduction and implementation of ISO 9001 across the business, helping to embed a structured Quality Management System (QMS) and promote best practice throughout the organisation.
This position would suit a meticulous professional who thrives on structure, accountability, and continuous improvement.
The Role
Process Management & Optimisation
* Develop, implement, and maintain standardised processes across all departments to ensure consistency, efficiency, and compliance.
* Lead the mapping, documentation, and version control of core business processes.
* Identify opportunities to streamline workflows, reduce costs, and improve productivity.
* Review existing processes to identify inefficiencies and risk exposure areas.
* Collaborate with department heads to enhance process performance and ensure adherence to documented procedures.
* Support the development and embedding of a formal Quality Management System aligned to ISO 9001 standards.
Compliance, Governance & Quality
* Support the introduction and ongoing maintenance of ISO 9001 within the organisation.
* Ensure company policies and procedures remain current, compliant, and effectively communicated.
* Identify compliance gaps and work proactively with department leaders to mitigate operational, financial, and regulatory risks.
* Promote structured governance practices to strengthen accountability and transparency.
Risk Management & Head Office Oversight
* Coordinate and oversee risk assessments for the Head Office building, ensuring compliance with health & safety, fire safety, data protection, and security requirements.
* Maintain and regularly review the Head Office risk register, ensuring risks are identified, assessed, mitigated, and documented.
* Work with relevant stakeholders to ensure appropriate controls are implemented and monitored.
* Ensure emergency procedures, health and safety policies, and compliance documentation are up to date and regularly tested.
* Act as a key point of contact for building compliance inspections.
Cross-Department Collaboration
* Promote effective communication between departments to ensure seamless operational coordination.
* Facilitate the sharing of information, best practice, and process improvements.
* Drive initiatives that improve accountability, efficiency, and regulatory adherence.
* Support a culture of structured governance and ownership across the business.
Training & Documentation
* Develop and deliver training to ensure employees understand and follow standardised processes and compliance requirements.
* Maintain comprehensive documentation including policies, SOPs, QMS documentation, and risk registers.
* Ensure employees have access to up-to-date procedural guidance relevant to their roles.
Continuous Improvement
* Stay informed of industry regulations and operational best practice.
* Proactively identify opportunities to strengthen governance, reduce risk, and enhance operational resilience.
* Encourage shared responsibility for compliance and quality across the organisation.
Ideal Compliance & Process Administrator:
* Experience supporting or implementing ISO 9001 (or similar quality frameworks)
* Strong organisational and analytical skills
* Experience in compliance, governance, quality management, or process improvement
* Confident working cross-functionally with multiple departments
* Excellent communication and reporting skills
* High attention to detail with a proactive approach