What You Will Do
Reporting to the UK & I Operations Director, you will manage, configure and operate customer‑facing service portals used by our customers. You will ensure portal data accurately reflects service activity, assets, workflows and customer information, enabling effective service delivery, billing accuracy and an excellent customer experience.
Acting as the main point of contact for portal‑related queries, you will support internal teams and customers while driving transparency, efficiency and continuous improvement across our digital service platforms.
This is a part‑time hybrid role (27.5 hours per week), working Monday to Friday, 9:30am – 3:30pm with a 30‑minute break, with core office days on Tuesday and Thursday. Our office is located in Solihull.
How You Will Do It
You will administer and maintain customer service portals, ensuring data accuracy, workflow progression and SLA compliance. You will troubleshoot access, data and workflow issues, working closely with Operations Support, Service, Planning, Install, IT and Finance teams.
By monitoring portal data and reports, you will identify trends, resolve discrepancies, validate completed jobs, support accurate invoicing and reduce billing disputes. You will also assist with onboarding new customers, producing reports and dashboards, and contributing to operational improvement and digital transformation initiatives.
What We Offer
* Competitive salary
* 25 days annual leave plus bank holidays (pro rata)
* Pension with employer match
* Life assurance, EAP and referral scheme
* Discounts including cycle‑to‑work and Johnson Controls products
What We Are Looking For
* You will have experience in a similar professional role and be comfortable working independently while collaborating effectively within a team.
* You will be organised, proactive and able to manage multiple priorities.
* Strong communication skills, attention to detail and a commitment to high‑quality delivery are essential, along with a positive and adaptable approach.
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