Customer Account Manager - Team Leader/Supervisor
£26,000 - £28,000
Monday to Friday 8:30am- 5:30pm
Our client who is dedicated to delivering exceptional customer care and are currently seeking a Customer Account Manager with Team Leader/Supervisory experience for a brand-new position due to growth. You will be based in their Earls Colne warehouse, and you will go between the office and warehouse environment, working closely with the Account Managers and Fulfilment Manager daily.
Benefits & Perks:
Competitive salary package
Opportunities for professional growth and development
Supportive and collaborative work environment
Employee benefits programme
Recognition for individual and team achievements
Free parking
Social events and company incentives.Responsibilities:
Act as the main point of contact for all client communications and deliver exceptional levels of customer care.
Taking responsibility for complex queries and escalating issues to relevant managers'.
Answer and direct telephone calls and emails promptly and professionally
Meet and greet site visitors, providing a warm and friendly welcome.
Assist with the onboarding process of new clients, collaborating closely with the management team.
Support managers in building and maintaining client relationships.
Collaborate with the Fulfilment Manager and Warehouse Manager to address customer service issues and achieve successful resolutions.
Manage client expectations by effe...