Who are we?
Dnata is one of the world's largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer's unique needs. We're a leader in VIP catering, offering bespoke inflight to private and charter clients.
The Role
To be an active team member ensuring that all work is completed in accordance with a daily work schedule. As a shift leader you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. You will direct a productive, results driven team ensuring that all compliance standards are met.
Key Responsibilities
* Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs
* Monitor work, highlight, and elevate any issues accordingly
* Ensure the work schedule is maintained by shift, taking effective corrective action as required and highlighting any ongoing issues to the appropriate Shift Leader/ Team Manager
* Ensure standards of external and internal customer service are met
* Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager
* Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures
* Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times
* Carry out Daily Compliance Checks and communicate any issues appropriately
* Ensure housekeeping activities are undertaken by team members
* Check Vehicle Sheets daily, reporting any defects to the Shift Leader/ Team Manager
* Ensure training needs are identified and highlighted to the relevant Shift Leader/ Team Manager
* Take appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift
* Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
Required Skills
* Excellent people management skills
* Experience of dealing with performance issues, grievances, holidays and absence management
* Be competent using IT skills; Microsoft Outlook, Word and Excel
* High attention to detail and accuracy, must be methodical, and logical in approach to work
* Ability to solve problems quickly using own initiative
* Enthusiastic, self-motivated, proactive and persuasive
* Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers
* Possess an understanding of health and safety regulations in relation to operations
* Possess an understanding of Food Hygiene in relation to operations
* IOSH Working Safely certificate
Preferred Skills
* Possess an understanding of Airline Security knowledge
What's in it for you?
* An opportunity to be part of the Emirates global family.
* Free breakfast, lunch and dinner on site including free tea and coffee
* Simply health Plan, including discounted gym membership at over 2000 gyms nationwide
* Cycle to Work Scheme
* Opportunity to enhance your learning through our inhouse apprenticeship programme
If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We're committed to making the recruitment journey as smooth and inclusive as possible.
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