Your new company
An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-led company.
Your new role
Lead and inspire a team of 45+ staff across sales, warehouse, and store management
Recruit, onboard, and develop high-performing team members
Foster a culture of coaching, accountability, and continuous improvement
Drive performance through clear KPIs, regular feedback, and recognition
Oversee the rollout of a new front-of-house system and ensure team readiness
Improve sales, stock control, and customer service metrics
Mentor future leaders and build a strong internal talent pipeline
Ensure exceptional store standards and customer experience
Manage supplier relationships and uphold service expectations
Report to senior leadership with clarity and strategic insight
What you'll need to succeed
Proven leadership experience in a retail environment
Passion for team development and creating positive, productive workplaces
Commercially astute with strong organisational and analytical skills
Confident in stock management, sales forecasting, and performance reporting
A hands-on, approachable leader who leads by exampleWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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