The ideal candidate would have a minimum of 5 years block management experience and would have a good, basic understanding of the role including knowledge and understanding of the fundamental pieces of applicable legislation. They would need to be personable and know how to effectively deal with / communicate with leaseholders.
Basic duties of the role would include:
1. Dealing with leaseholder queries / enquiries although as most of the block management stock is externally managed, this is not necessarily a significant part of the job on a day-to-day basis.
2. Managing reactive maintenance issues including attending site to inspect / understand the issue (where necessary), liaising with contractors, raising / issuing POs and communicating with lessees.
3. Liaising with lessees in respect of potential insurance related issues and, where appropriate handing claims and overseeing works.
4. Ensuring compliance issues, including arranging for the requisite reports to be carried out, in respect of our in-house managed portfolio requirements, are dealt with as / when required.
5. Handling administrative responsibilities in respect of the work they undertake.
6. Dealing with enquiries relating to licensing including alterations, sub-letting, variations to leases and derogation. Where the matter requires it, appointing an external solicitor and overseeing the process through / with them to completion.