Contract Director – Soft Facilities Management
Medirest | NHS | London | Competitive Salary + Excellent Benefits
At Medirest, we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We’re now seeking an experienced and commercially astute Contract Director to lead our NHS partnerships across Central London.
This is a senior, high-impact role where commercial performance meets real purpose. You’ll work closely with NHS leaders to deliver exceptional Soft Facilities Management services - including cleaning, catering, portering, and retail. All while championing quality, compassion and the patient experience.
If you’re motivated by people, performance and making a meaningful difference in healthcare, this is a role where your leadership will truly shape outcomes.
The Role
As Contract Director, you will take full ownership of large and complex NHS contracts, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance strong commercial results with outstanding operational delivery, building high-performing teams and trusted client relationships.
Key Responsibilities
Commercial Leadership
* Drive strong financial performance across soft FM and retail operations
* Lead budgeting, forecasting and cost control
* Identify and maximise revenue opportunities while ensuring value for money
Contract & Performance Management
* Oversee soft FM and retail contracts, consistently meeting SLAs and KPIs
* Maintain full compliance with governance, quality and regulatory standards
Operational Excellence
* Ensure daily service delivery meets the highest standards of safety, quality and customer experience
* Champion continuous improvement centred on patient care and staff wellbeing
Stakeholder & Client Partnership
* Build collaborative, trusted relationships with NHS leaders, suppliers and internal teams
* Act as a strategic partner aligned with client priorities and desired outcomes
People & Culture
* Lead, develop and inspire senior management teams
* Create a culture of accountability, engagement and ongoing improvement
Risk & Compliance
* Proactively manage service, compliance and financial risks
* Ensure safe, secure and welcoming environments for patients, staff and visitors
About You
You’re a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services.
You’ll Bring
* Proven senior leadership experience in Soft FM contract management (ideally within healthcare)
* Strong financial and commercial skills with a track record of driving results
* Experience managing large-scale, complex contracts and multi-disciplinary teams
* Excellent communication, negotiation and stakeholder management skills
* A customer-first mindset and genuine commitment to patient experience
* Strategic thinking and the ability to solve complex operational challenges
What We Offer
* Contributory pension scheme
* Career Pathways and MyLearning development programmes
* Digital GP access for you and your immediate family
* Exclusive travel discounts with TUI, Expedia, Booking.com and more
* Savings at leading supermarkets
* Up to 44% off cinema tickets
* Cashback rewards across major brands
* Free wellness, mindfulness and exercise classes
* The ability to share discounts with friends and family
About Medirest & Compass Group UK&I
At Compass Group UK&I, we believe everyone should feel valued, included and able to be themselves at work. We are proud of our diverse workforce and the meaningful impact our people make every day.
Diversity is Our Strength — and our people are at the heart of what we do.
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