Complaints Officer (Temporary 12-month Contract) 37 hours per week, Salary £36,578 per annum Benefits include: Company Pension Scheme and Private Healthcare We are committed to providing excellent customer service and ensuring that our customers’ voices are heard. Our complaints service is built on a culture of trust, transparency, and respect. This is an exciting opportunity for someone passionate about resolving issues and improving services for our residents to join our dedicated team. As a Complaints Officer, you will play a pivotal role in handling and resolving customer complaints. Working with colleagues from across the business, you will ensure that all complaints are investigated promptly, fairly, and thoroughly, and that a satisfactory resolution is achieved in line with our policies and values. The role requires you to: * Maintain accurate records of complaints, responses, and outcomes and be able to identify trends and actionable insights for the business. * Respond to complaints professionally and provide clear, concise responses to customers regarding their concerns. * Ensure full compliance with the Housing Ombudsman’s Complaint Handling Code. * Provide expert advice and guidance to the business where required and work collaboratively with them to resolve issues and improve service delivery. You will have: * An excellent knowledge of the Complaint Handling Code. * Experience in implementing learning and best practice from the HOS. * The ability to manage multiple cases and priorities. * Strong investigative and problem-solving skills. * Proven ability of complaint handling in a highly regulated environment. * Excellent customer service and communication skills. The closing date for applications is Sunday 10th August 2025 Apply Now