As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for colleagues across the estate.
The role aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the estate's look and feel.
The working hours are 35 hours per week, with shift patterns Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, there is a rotational shift every 6 weeks working 08:00 – 15:30 on Saturdays.
We offer hybrid working, supporting both in-office and home-based work, with at least two days per week at our Swindon, Northampton, or Bournemouth offices. Further details will be provided upon successful application.
Your responsibilities include answering calls, managing repairs, and working with the wider Property Services team to support colleagues across the estate. You will manage workflows and find solutions outside of standard processes, especially in the first six months, by understanding various suppliers and solutions.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask and manage workflows
* Resilience and a positive problem-solving attitude
Our customer-first behaviors include:
* Feel what customers feel - Empathize and understand customer needs
* Say it straight - Communicate honestly and clearly
* Push for better - Challenge the status quo and seek improvement
* Get it done - Prioritize impactful actions and deliver results
We encourage applicants to demonstrate how they embody these behaviors.
At Nationwide, as a mutual owned by members, we challenge the financial sector status quo, share profits with our customers, and prioritize their needs. If you are inspired by fairer finances, passionate about making an impact, and care about customers, you are a good fit.
We value growth, recognize achievements, and work for the good of customers, communities, and society. Our purpose is to be Purpose-driven, Unquestionably Customer-focused, and Unstoppably Nationwide.
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date with the outcome.
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