PURPOSE OF ROLE: To provide an exceptional high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service. Ensure Technicians PPM work is undertaken in-line with agreed timelines / SLA's, PPM backlog is maintained at a realistic level and all Reactive Work is completed within acceptable timescales and SLA standards. Checking completed work and documentation by Technicians and ensuring compliance with current legislation. Assist Technicians with major fault finding using proven diagnostic skills. Costing Reactive and Small Project Work and supervising the completion of these works. Where required assist with PPM workload to maintain SLA's and with Out of Hours emergency call-out. KEY ACCOUNTABILITIES: Ensure work is undertaken in line with specific method statements & risk assessments and relevant safety legislation, company health and safety systems and procedures. Provide excellent service delivery by ensuring PPM tasks and reactive works are completed within contractual Service Level Agreement’s to meet KPI’s. To maintain premises to an exceptionally high standards through a proactive service delivery methodology Develop excellent working relationships with our client their staff or appointed representative through good customer service. To ensure that all applicable site documentation is kept up to date as this will be reg...