Summary
We are looking for an apprentice to work as part of Sheffield City Council’s Housing and Neighbourhood Service, supporting the delivery of a quality housing service.
Wage
£20,779 a year
£10.80 per hour for first year
£12.21 per hour for thoose aged 18+
Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday 37 hours a week Shifts to be confirmed
37 hours a week
Start date
Monday 23 March 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Specifics of the Role:
The role is to provide support to staff responsible for delivering Estates Services policies and procedures on behalf of Neighbourhood Services.
You will support the team in ensuring that Housing systems remain up to date and contain accurate information.
You will manage inboxes, process and respond to enquiries and utilise various systems to accurately record and extract data.
You will undertake preparation for reports that housing submits responses to, including extracting information from systems and using your judgment to identify important information.
You will also need excellent IT skills, and can be able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful.
We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic.
Where you'll work
Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD CITY COUNCIL
Training course
Housing and property management assistant (level 2)
What you'll learn
Course contents
* Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
* Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
* Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
* Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
* Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
* Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
* Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
* Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
* Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Training schedule
You will be working towards a level 2 housing and property management assistant.
Training will be one day a week at career development centre, cricket inn road, Sheffield, S2 1TR.
Requirements
Desirable qualifications
GCSE in:
English & Maths (grade 4/C Equivalent or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience