Customer Service Advisor (FTC until 01/08/2025)
Join to apply for the Customer Service Advisor (FTC until 01/08/2025) role at Airband Community Internet
Customer Service Advisor (FTC until 01/08/2025)
4 days ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor (FTC until 01/08/2025) role at Airband Community Internet
Get AI-powered advice on this job and more exclusive features.
Location: Midlands
Salary: £25,498
About The Opportunity
The position will be responsible for providing a pivotal point of contact for Airband customers, a varied role that will involve responding to queries via email, phone, and social media, all backed up with detailed administration streams. You will Provide excellent customer service whilst assisting in varied technical fact-finding conversations.
Job Title: Customer Service Advisor
Location: Midlands
Job type: Full-Time (FTC until 01/08/2025)
Salary: £25,498
About The Opportunity
The position will be responsible for providing a pivotal point of contact for Airband customers, a varied role that will involve responding to queries via email, phone, and social media, all backed up with detailed administration streams. You will Provide excellent customer service whilst assisting in varied technical fact-finding conversations.
As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of Customers and queries. Be a quick thinker and have a great understanding of customer service excellence. You will be comfortable with life cycle of our customers queries and be on hand to offer rapid solutions.
More About Airband
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.
What will the role look like?
* Troubleshooting and investigating customer complaints.
* Responding to telephone and social media messages
* Ensuring a high level of customer service is delivered at all times.
* Answering calls within agreed SLAs
* You will undertake administrative tasks within the office, process cancellations, and support the retentions team.
* Represent the face of Airband, always providing a pleasant customer manner and contributing to the achievement of Airband's goals and targets.
What we need from you?
We are looking for someone who is confident in their communication, has excellent people skills, and can put themselves in the customer's shoes and deliver an empathetic service.
Minimum 6 months of customer service / contact centre experience
Be willing to learn within the role,
Ability to problem solve.
Clear understanding of Customer Service excellence
Desirable
Experience in Telecoms, ISP, Utilities is advantageous but not crucial as training will be given,
A background in sales in alignment with deadlines and measurable results.
The Package?
* 25 days of paid leave a year rising to 30 plus bank holidays with service.
* 5% Airband pension plus a minimum 3% employee contribution.
* Customer referral bonus - a thank you for every customer you send our way.
* We offer hybrid working – a mix of working from home and in the office.
* Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
* 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
* Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
* Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
* Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Telecommunications
Referrals increase your chances of interviewing at Airband Community Internet by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Worcester, England, United Kingdom 1 week ago
Worcester, England, United Kingdom 6 days ago
Solihull, England, United Kingdom 23 hours ago
Droitwich Spa, England, United Kingdom 23 hours ago
Worcestershire, England, United Kingdom 1 day ago
Worcestershire, England, United Kingdom 4 weeks ago
Birmingham, England, United Kingdom 1 week ago
Stratford-Upon-Avon, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 2 months ago
Family Services Contact Centre Agent 1 (Ref: 5306)
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Marcus by Goldman Sachs, Customer Support Agent, Birmingham
West Midlands, England, United Kingdom 2 weeks ago
Alcester, England, United Kingdom 1 month ago
Droitwich Spa, England, United Kingdom £25,498.00-£25,498.00 1 week ago
Knightsbridge, England, United Kingdom 3 hours ago
Worcestershire, England, United Kingdom 3 hours ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 day ago
Marcus by Goldman Sachs, Complaints Specialist, Birmingham
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 1 day ago
Worcester, England, United Kingdom 1 month ago
Worcester, England, United Kingdom 1 month ago
Customer Satisfaction and Service Manager (Midlands)
West Midlands, England, United Kingdom 1 week ago
Warwick, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 day ago
West Bromwich, England, United Kingdom 1 hour ago
Birmingham, England, United Kingdom 2 months ago
Customer Service Representatives, Edgbaston Stadium
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr