Customer Service Advisor - Inbound Contact Centre Location: Perth, PH1 (Hybrid - 2 days onsite per week) Contract: 12‑month fixed term Start Date: 26 May 2026 Hours: 37 hours per week, Monday to Friday Shifts: Between 8:30am and 5:30pm Pay Rate: £14.79 per hour (PAYE) Clearance: DBS and 3 years referencing required About the Role Are you passionate about delivering outstanding customer service and resolving issues first time? Do you enjoy helping people, solving problems, and making a real difference on every call? We're looking for enthusiastic Customer Service Advisors to join a busy inbound contact centre team. You'll be the first point of contact for customers, using your communication skills and problem‑solving ability to deliver first call resolution and an excellent customer experience. This is a great opportunity to join a supportive team environment with hybrid working and regular weekday hours. What You'll Be Doing Handling inbound customer calls with professionalism, empathy and confidence Identifying customer needs and resolving queries accurately at the first point of contact Using multiple internal systems and knowledge bases securely and efficiently Recording customer interactions clearly and accurately Working collaboratively with colleagues to share knowledge and improve service delivery What We're Looking For Previous experience in a customer servi...