Overview
Make a real impact on residents’ day‑to‑day experience of their homes. As a Responsive Repairs Planner (Scheduler), you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards. You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
Qualifications
* Qualified to GCSE/O’Level standard or equivalent.
* Experience of scheduling work in a maintenance environment.
* Experience of delivering a front‑line, customer‑focused service.
* Experience of working in a housing management or maintenance environment.
* Experience of working in an inner‑city, multi‑cultural environment and working closely with tenants.
Application Details
In your supporting statement, please address how you meet each of the above criteria and provide real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
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