About the apprenticeship
Duties
Booking Administration
Act as the first point of contact for all hire enquiries by phone, email and in person.
Maintain an integrated and up-to-date bookings system for both sites.
Process booking requests, confirm availability and issue hire agreements and terms and conditions.
Collect payments, ensure correct allocation of payments on the accounting system.
Credit control responsibilities – chasing late payments.
Customer Service & Liaison
Welcome and support hirers on arrival, providing orientation on site-specific procedures including fire safety, room layouts and equipment use.
Respond to routine enquiries regarding facilities at both locations.
Assist members of the public with general enquiries regarding Council services.
Administrative Support
Maintain records of key holders, insurance documentation and safeguarding checks for relevant groups.
Prepare regular reports on occupancy, booking trends and usage patterns to support planning and marketing.
Assist in the preparation of annual budgets and occupancy forecasts.
Prepare monthly reports on income, bookings and outstanding invoices for the Responsible Financial Officer.
Additional information
Mumbles Community Council is seeking a proactive and organised individual to manage room and pitch bookings at Underhill Park and The Ostreme Centre in Mumbles. This role is central to ensuring smooth access to facilities for a wide range of users, including community groups, sports teams, private hirers and internal stakeholders, while maintaining accurate and timely administrative and financial records.
Requirements
Qualifications
Essential Criteria
Skills & Abilities
Excellent customer service skills: professional, responsive and courteous.
Strong organisational skills and attention to detail.
Effective time management and ability to prioritise tasks.
Numerate and confident with basic financial reconciliation.
Competent IT skills: Microsoft Office (Word, Excel, Outlook) and basic familiarity with websites and social media.
Personal Qualities
Friendly and approachable, with the ability to work collaboratively in a small team.
Flexible and willing to adapt to changing schedules, including occasional evening/weekend cover.
Reliable, punctual and committed to high standards of service.
Desirable Criteria
Experience in a leisure or community centre environment.
Knowledge of local community groups (e.g. sports clubs, arts organisations, charities).
Understanding of GDPR and data protection principles.
GCSEs (or equivalent) in English and Maths, or demonstrable experience in a relevant customer service/administrative role.
Skills
Personal Qualities
Friendly and approachable, with the ability to work collaboratively in a small team.
Flexible and willing to adapt to changing schedules, including occasional evening/weekend cover.
Reliable, punctual and committed to high standards of service.
Desirable Criteria
Experience in a leisure or community centre environment.
Knowledge of local community groups (e.g. sports clubs, arts organisations, charities).
Understanding of GDPR and data protection principles.
GCSEs (or equivalent) in English and Maths, or demonstrable experience in a relevant customer service/administrative role.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Gower College Swansea
Qualification
Business Administration
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Mumbles Community Council
Mumbles Community Council
Walters Crescent, Mumbles
Swansea
SA3 4BB