At Teleplan Forsberg, we specialise in solving complex positioning, navigation and timing challenges. Whether delivering trusted, off‑the‑shelf products or designing fully tailored solutions, we bring deep cross‑sector expertise and a commitment to innovation that keeps us at the forefront of PNT technology. Our people are central to our success. We foster an environment where employees can grow, develop and thrive through hands‑on experience, meaningful opportunities and ongoing training. With accreditations that demonstrate our dedication to our teams and our community, we’re proud to promote a culture that values diversity, inclusion and continuous improvement across everything we do. What you will be doing: The Applications Engineer - PNT Support role provides hands ‑ on technical support across the use, support, and sustainment of Teleplan Forsberg’s products, with a focus on Positioning, Navigation, and Timing (PNT) products. This role is focused on supporting customers in the effective use of PNT capabilities, acting as a technical point of contact for troubleshooting, investigation, and analysis of product behaviour. In addition to customer-facing support, the role contributes to internal product improvement by performing product testing, analysing support cases, documenting findings, and providing clear feedback to Product and Engineering teams. The role requires flexibility, technical curiosity, and the ability to operate calmly and methodically when investigating complex or ambiguous technical issues. In more detail: Provide technical support to internal and external customers, including both on ‑ site and in ‑ house support activities. Investigate, diagnose, and support the resolution of customer ‑ reported issues, incidents, and anomalies. Analyse PNT system behaviour and performance to support understanding of customer ‑ reported issues. Prepare clear, structured summaries of technical investigations, findings, and recommendations. Support field trials, demonstrations, exercises, and evaluations at customer sites as appropriate. Support field trials, demonstrations, exercises, and evaluations at customer sites. Produce and maintain product support documentation, user guidance, and knowledge ‑ base material. Capture customer feedback, operational experience, and requirements, ensuring these are communicated clearly to the Product Team. Coordinate with engineering and product stakeholders to support issue resolution and continuous improvement. Ensure all work is conducted in accordance with company quality procedures and applicable standards. Your experience: Essential Technical customer support capability Ability to investigate, diagnose, and support resolution of customer‑reported issues in a structured and professional manner. Analytical thinking Ability to analyse system behaviour and performance to understand issues, anomalies, or unexpected behaviour. Clear technical communication Ability to produce clear summaries of investigations, findings, and recommendations for both technical and non‑technical stakeholders. Methodical working under pressure Able to work calmly and logically when handling multiple or high‑priority support issues. Desirable Degree (or expected degree) in a STEM‑related discipline. Interest or exposure to PNT, GNSS, or sensor-based systems. Experience supporting software‑driven technical products Familiarity with documenting support cases, investigations, or knowledge ‑ base material. Experience working directly with customers or end users in a technical support role. The successful candidate must be able to achieve NSV security clearance for this role. Benefits: 25 days holiday bank holidays Occupational sick pay Employee Assistance Programme Volunteering day Pension salary exchange scheme Bike2Work scheme Car salary sacrifice scheme Flexible working Free parking Please note that we are not licensed to offer visa sponsorship, so we are only able to consider applicants who already have the right to work in the UK.