Sales Operations Manager
About us
At Diversey - A Solenis Company, we are pioneers in providing innovative cleaning and hygiene technologies, including floor care machines, cleaning tools & utensils, and chemicals for the Food & Beverage industry.
We are seeking a dynamic Sales Operations Manager to lead our TASKI TCS service operations across Europe. This role focuses on delivering customer satisfaction, operational excellence, and after-sales growth. You will coach regional leaders, streamline processes, and enhance performance through strategic alignment and innovation.
About TASKI
TASKI is the machine equipment division of Diversey, offering a comprehensive range of floor-care solutions such as scrubber-driers, polishers, vacuums, sweepers, carpet cleaners, steam cleaners, and robotic cleaners. These machines are designed for high performance, durability, and ease of use across healthcare, education, retail, foodservice, and industrial settings.
What you'll do
* Lead and inspire regional teams to foster a high-performance culture.
* Enhance customer satisfaction by improving TCS KPIs and service delivery.
* Develop and implement our European TCS strategy aligned with global objectives.
* Optimize workflows related to leasing, rentals, fleet management, engineering services, refurbishment, consumables, and spare parts.
* Oversee European fleet operations to maximize uptime, reduce costs, and utilize data insights.
* Manage and improve third-party service provider performance.
* Drive after-sales revenue through service offerings and consumables.
Requirements
* 3+ years experience as a Service Manager in an international environment.
* Proven leadership and coaching skills.
* Strong strategic, analytical, and problem-solving abilities.
* Excellent communication skills in English; German or French is a plus.
* Collaborative mindset with cross-functional experience.
We value our people as our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to join our team.
Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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