Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission.
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Job Description:
Are you someone who enjoys solving problems? If you like gaming or tinkering with technology, you have transferable skills for a Customer Service Technical role with EE.
Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers with various mobile tech-related queries over the phone. Whether it's a simple device question or a more complex issue, you'll help keep people connected with their loved ones. The role offers variety and the chance to make a difference.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
This role is designed with flexibility in mind to support your life commitments. We offer self-scheduled breaks, banking time, and occasional home working to help you balance work and personal life.
What’s in it for you?
* Starting hourly rate of £12.82, plus incentives and bonuses.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Access to a 24/7 online GP service for you and your immediate family, fully funded.
* Market-leading paid carer’s leave, up to 2 weeks, for those caring for family or friends.
* Family leave policies including 18 weeks full pay and 8 weeks half pay, supporting all parents.
* Support for career development and progression.
* Volunteering days to give back to your community.
* Optional private healthcare and dental coverage.
Join a team with a great culture, support, and training to help you build a lasting career. What are you waiting for?
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