About the Organisation The Medinet Group is a leading independent healthcare provider delivering high-quality clinical services across the UK and Ireland compromised of Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health and Wellbeing Services (HH Minds). With over 20 years' experience, partnerships with more than 100 NHS Trusts, and more than 2 million patients treated, we've built a strong reputation for clinical excellence and operational delivery. As we continue to grow, we are scaling our clinical workforce and strengthening our operations to deliver services efficiently and at pace. Job Purpose The Director of Operations - Community will have executive-level responsibility for the operational performance, delivery, and development of HealthHarmonie's community services. The role will focus on strengthening operational systems, optimising workforce and scheduling models, and enabling service transformation to support growth, quality, and efficiency. Key Responsibilities Operational Oversight Provide senior operational leadership across community services, ensuring safe, efficient, and high-quality delivery. Directly manage the Head of Operations and Head of Scheduling, ensuring alignment between service delivery, capacity, and demand. Maintain clear operational control across performance, quality, workforce, and financial metrics. Systems & Transformation Lead operational systems improvement, including scheduling, workforce utilisation, and service reporting. Drive transformation initiatives to improve scalability, resilience, and consistency across regions. Ensure operational processes support growth without compromising quality or patient experience. Service Development Support the design, mobilisation, and embedding of new community services and pathways. Work with commercial and clinical teams to ensure services are operationally viable and sustainable. Translate strategic growth plans into executable operational delivery. Scheduling & Workforce Optimisation Oversee scheduling strategy to maximise productivity, reduce waste, and improve patient access. Ensure workforce models are fit for purpose and responsive to service demand. Governance & Assurance Ensure robust operational governance, risk management, and compliance. Support quality improvement, incident response, and operational assurance processes. Leadership & Collaboration Act as a senior leader within the organisation, contributing to wider strategic and operational decision-making. Build effective relationships with commissioners, partners, and internal stakeholders. Person Specification Essential Senior operational leadership experience within community healthcare or large-scale service delivery. Strong background in systems improvement and transformation. Proven experience of developing and operationalising new services. Ability to lead and influence at senior leadership level. Strong analytical, organisational, and performance management skills. Desirable Experience overseeing scheduling or workforce optimisation functions. Experience working with NHS community contracts. Change management or transformation credentials.