Overview
The Acute Oncology Management Service is looking for a compassionate, hardworking and committed registered nurse with experience in oncology, haematology or emergency care. The hotline service provides patients within the catchment criteria with 24-hour access to advice and support. The acute oncology nurse advisor will clinically assess those acutely unwell following systemic anti-cancer treatments, arrange emergency review as necessary, and provide advice, support and reassurance to patients and loved ones throughout their cancer journey. Experience in oncology or emergency care is required; triage experience is not essential as support is available to develop in the role. Palliative care and management experience is desirable. The post holder will provide telephone triage assessments for calls to the 24-hour hotline and will liaise with all services involved in the patient’s cancer journey within the Christie, other local hospitals, and in the community. They will prioritise and risk-assess patients requiring emergency admission using the UKONS triage tool and in accordance with the Trust Patient Flow Operational Policy.
Therefore, the Christie is a leading cancer centre based in Manchester, serving a population of 3.2 million across Greater Manchester & Cheshire, and nationally as a specialist centre. We provide radiotherapy, chemotherapy, surgical services, and extensive support and diagnostic services, and participate in international cancer research and clinical trials.
Advert closes on Thursday 30 Oct 2025.
Clinical responsibilities
* Provide 24/7 telephone helpline service to enable patients to access expert advice and management for side effects of their treatments.
* Communicate with patients and/or their carers regarding care management with sympathy and reassurance, recognising barriers to understanding.
* Assess patient information and provide appropriate and safe advice on a range of clinical issues.
* Make clinical judgements from caller information and evaluate alternative courses of action.
* Organise workload to ensure all calls are answered in a timely manner.
* Ensure computerised records are accurate and up to date.
* Liaise with the multi-disciplinary team regarding the management of the critically ill patient.
* Ensure effective communication between patients, families and the healthcare team to maintain continuity of care and convey consistent information.
* Maintain effective communication with the Acute Oncology Management teams at local hospitals.
* Maintain links with specialist nurses, GPs and community nursing teams to ensure continuity of care.
Management and administration
* To deputise for and support the Acute Oncology Team Leader in managing the service.
* Provide management support for junior team members.
* Assess, plan and implement clinical care and maintain patient records.
* Be aware of Health and Safety issues and ensure risk assessments are undertaken.
* Report and record all accidents and complaints according to policy, investigating promptly and compassionately.
* Adhere to trust policies and procedures and implement new ones as necessary.
* Regularly liaise with Department Manager/Senior Nursing team on unit affairs and staff development.
* Ensure designated staff participate in personal development plans and maximise potential.
* Assist in nursing recruitment when required.
* Manage short and long-term sickness/absence in collaboration with management teams.
* Assist in reviewing the service and implement changes to support improvements in the acute oncology management service in line with local and national initiatives.
* Participate in and/or lead team meetings and coordinate shifts, gathering concise information.
* Act as a professional role model and patient advocate in line with the Trust’s values and behaviours.
Operational
* Coordinate with colleagues regarding bed status and escalation for admission and patient wait times.
* Escalate patient call wait times where needed.
* Coordinate and, where necessary, take responsibility for running the shift.
* Work with and cross-cover the Patient Flow team as required.
Training & Education
* Complete appropriate clinical skills and mandatory training as directed by management.
* Participate in research and audit to influence practice.
* Remain up to date with all IV training programs, including annual updates, and be competent in clinical practice including medicines management, moving and handling, assessment of critically ill patients and basic life support.
* Attend mandatory study days.
* Maintain awareness and competency within the role against national and regional initiatives and implement these in practice.
* Act as a link nurse as directed by management and support the team through this role.
Professional
* Act as a resource giving advice and support to the multidisciplinary team.
* Liaise with the medical team and MDT to promote high standards of patient care.
* Develop and maintain a professional interest in nursing and related research.
* Highlight areas for improvement within the department and undertake related projects.
* Foster creativity, energy and inspiration toward efficient patient flows and pathways.
* Maintain awareness of current developments in evidence-based practice.
* Represent committees and groups involved in patient care and service development.
* Complete clinical incident reports in line with risk management policy.
* Support role development by engaging in reflective feedback with peers.
* Maintain awareness and compliance with all Trust policies and procedures.
Personal
* Demonstrate a pleasant and approachable manner and promote good working relationships.
* Practice with professionalism and excellent communication at all levels.
* Respect team members and support ward philosophy of mutual support.
* Aware of personal limitations, maintain confidentiality and comply with the NMC Code of Conduct.
* Participate in performance reviews and identify learning goals and support needs.
* Seek mentorship or supervision to enable reflection and development.
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