Role: Claims Handler (Liability)
Location: Liverpool
Job type: Full-time Permanent
Salary: £25,877 - £31,278 with a potential, performance-related bonus of £2,000 per annum
In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximize efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.
What you will be doing:
1. High volume of outbound calls and proactive touches on claims, liaising with our insured involved to obtain a report.
2. To manage a small portfolio of non-report claims as decisively and efficiently as possible.
3. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
4. Once a report has been established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
5. Validate all claims for indemnity and fraud concerns.
6. Identify all heads of claim ...