MSF UK Birmingham, United Kingdom Programmes
Company Description
MEDECINS SANS FRONTIERES UK
Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.
MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.
MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities.MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.
At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.
Position
The caseworker role is intended to provide the interface between service users, the MSF service, and
other services in the local area, ensuring that the service user has the appropriate conditions and
support to allow them to productively and safely engage with therapy.
DEPARTMENT: Programmes Unit (UK Migration Project)
HOURS: Full time, 37.5 hours a week
LENGTH OF CONTRACT: Fixed Term Contract, one year with possibility of three-year
renewal, subject to project funding.
LOCATION: A 5-day in-person role working across multiple sites in
Birmingham/Sandwell as required by the service.
REPORTS TO (JOB TITLE): Project Manager
Internal salary grade: 12
Requirements
Knowledge ,Skills and Experience
Knowledge
* Relevant undergraduate or further education study in a relevant field (e.g. Social Work, Psychology, Sociology, Health and Social Care, Refugee Studies, or a related discipline).
* Understanding of trauma-informed care and the impact of forced displacement on mental health, with further training in mental health and psychosocial support (e.g. Psychological First Aid, trauma-informed care, or ASR mental health) an asset.
* Working knowledge of the asylum system and associated support entitlements.
* Qualifications from the OISC (Office of the Immigration Services Commissioner),or similar immigration qualifications, would be of benefit in the role.
* Knowledge of statutory entitlements and third sector support in the project’s area of operations, with accredited case management or advocacy training (e.g. housing rights, benefits advice, legal casework) an asset.
* Awareness of safeguarding policies and procedures.
* Knowledge of interagency working and referral pathways in the NHS, social services, and asylum support systems.
* Awareness of relevant legislation (e.g. GDPR (General Date Protection Regulation), UK immigration and asylum, safeguarding and human rights legislation) would be of benefit in the role.
Skills
* Strong communication and interpersonal skills, including working with individuals experiencing distress.
* Capability to build rapport and engage SUsin practical and therapeutic activities.
* Competence in case management, including maintaining records and coordinating referrals.
* Data literacy, including in record-keeping systems and data protection compliance, would be an asset.
* Capacity to work collaboratively in a multidisciplinary team that includes psychologists and assistant psychologists.
* Proficiency in problem solving and advocacy for SUs navigating complex systems.
* Ability to speak additional languages spoken by our services users would be beneficial to the role.
Experience
* Relevant paid or voluntary experience of providing support to asylum seekers and refugees.
* Lived experience of forced migration would be of benefit in the role.
* Experience of working with interpreters would be an asset.
* Experience of working with volunteers and staff within the charitable sector.
* Experience of working in humanitarian or crisis-response settings and/or of working in a mental health context would be of benefit in the role.
* Experience of liaising and negotiating with external agencies to advocate for client needs, with case management experience an asset.
* Experience in delivering psychoeducation or group interventions would be of benefit in the role.
* Experience of keeping accurate work records and writing reports.
* Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
Other information
How to Apply:
Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date.
Incomplete applications will not be considered.
Please check that you have included the following in your application:
* Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role
Recruitment timetable:
* Closing date for applications: Wednesday 2nd July 2025 at 09:00am
* First round interviews: w/c 7th July 2025
ADDITONAL INFORMATION
Accessibility
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting recruitment.UK@london.msf.org
Examples of adjustments we can make:
* offering you an alternative if you are unable to use our online application system
* providing necessary information, such as the job description or assessment materials, in an alternate format
* allowing you to have someone with you during an interview for example, a Sign Language interpreter.
Diversity, Equity and Inclusion
We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read our Equality & Diversity policy for more information.
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Safeguarding
MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.
Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.
Right to work in the UK
Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK.If you would like to discuss your right to work status further, please contact recruitment.UK@london.msf.org .
Interviews will be held on a rolling basis. Please apply as soon as possible as we reserve the right to close the application early if we find a suitable candidate.
We look forward to receiving your application!
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