Client Care Advisor (Roving Holiday Cover)
View more categories View less categories Category Companion / Small animal Sector Practice Role Management / Administration
We are hiring!
Here at Myerscough Veterinary Group, we are looking for a friendly and approachable Client Care Advisor to join our team! The main purpose of the role is to travel across all Myerscough Veterinary Group branches to cover Receptionists' holidays as needed. This is a permanent position, and with over 20 receptionists within the company, there is always someone on holiday.
What will the role involve?
You will be the first point of contact for clients and the general public, both on the telephone and in person. You will demonstrate a professional and knowledgeable impression to promote the practice and give confidence to our clients.
Other duties include:
* Ensure that all visitors to the practice are met in a professional, friendly, and courteous manner at all times.
* Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic, and courteous manner.
* Answer telephone calls promptly and professionally.
* Book appointments.
* Prepare prescription medication under vet instruction.
* Assist the vet with animal handling as required.
* Admit and discharge patients for routine operations.
* Manage stock control.
* Maintain the care and presentation of the client areas and waiting room stock.
* Monitor and progress client debt.
* Reconcile payments, cash up, and handle administration as required.
* Educate clients about practice services.
About the rota
This is a full-time permanent role working a minimum of 37.5 hours per week. Shifts start between 8:30 am and 9:30 am, with occasional starts as early as 7:30 am. Shifts typically finish around 6:15 pm, but may extend as late as 8:00 pm at our hospital branch. Some weekend work may be required.
Our values
Our core values make the group a successful and enjoyable place to work:
* WE CARE: We care for animals and people, keep our promises, and treat each other with decency and respect.
* WE DARE: We dare to innovate, encourage entrepreneurial thinking, and seek opportunities to succeed in a changing world.
* WE SHARE: We share knowledge and best practices, making decisions based on trust, dialogue, commitment, and engagement.
Want to know more about us?
Our team includes 17 veterinary surgeons across 10 sites, supported by RVNs, SVNs, ACAs, and client care advisors. We emphasize continuous learning, with many team members holding certificates in specialties like ECC and dentistry. We manage complex cases in-house, from critical care to orthopaedics and laparoscopy. As part of our team, you'll collaborate with experienced specialists, providing top-tier care.
Benefits include:
* 6.6 weeks of annual leave
* Additional leave for your birthday
* Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development via IVC Evidensia Academy
* Pawsome Benefits reward gateway (discounts and cashback)
* Pension scheme
* Discounted staff pet care
Create a job alert and receive personalized job recommendations straight to your inbox.
#J-18808-Ljbffr