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* Build and continually develop relationships with all group employees
* Respond to 1st line day to day internal IT issues, prioritising as necessary, to ensure users are in a position to work efficiently. Ensure that those concerned are kept informed of progress and status using appropriate methods.
* Assist all employees on the use of IT equipment, IT software and IT security
* Ensure that all systems are secure from virus, hacking and similar attacks taking advice from third party IT support companies where necessary
* Understand and assist in the management of software used around the group to ensure down time is kept to a minimum
* Liaise with third party IT support companies, software and internet/telecoms providers on matters requiring assistance beyond in-house capabilities
* Report any trends or serious matters to the Head of Group Operations for further investigation.
* Configuration of new PC's, laptops and mobiles ensuring relevant software is installed according to the user's requirements.
* Assist with configuration and systems setup of new offices or changes to existing offices
* Assist with the research and implementation of IT based projects when required.
* Remain up to date with current IT trends and knowledge as appropriate
* Build and maintain an excellent understanding of the software used around the group to ensure we are achieving maximum efficiencies at all times.
* Assist with implementing updates to software and processes to improve efficiencies throughout the group
Requirements
Necessary Skills / Knowledge
a.IT Knowledge - IT knowledge of operating systems, cyber security principles, hardware and software installation and maintenance.
b.Technical Proficiency - knowledge of operating systems such as Windows and the M365 suite.
c.Problem solving attributes - strong troubleshooting skills.
d.Great customer service skills - excellent communication skills to assist non-technical colleagues.
e.Organisational skills - ability to multitask and prioritise effectively.
a.Team player - ability to work well within a team and collaborate with colleagues.
b.Attitude - a positive attitude and a willingness to assist others.
c.Reliability - dependability in completing tasks, meeting deadlines with a strong work ethic.
d.Initiative - proactive approach to identifying and solving problems.
e.Adaptability - ability to work flexibility when handling a variety of tasks and adapt to changing priorities.
f.Eagerness to learn - a strong desire to continuously improve technical skills and knowledge.
Other information
Job Type & Working Hours
Full-time, 35 hours per week, on-site
9am to 5pm, Monday to Friday, including one hour lunch break
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