Join Our Team as a Service Desk Agent!
Are you ready to make a difference? Akkodis is on the lookout for a Service Desk Agent to join our dynamic team in Dallas, TX (Hybrid). If you have a passion for customer service and a knack for solving technical issues, this is the perfect opportunity for you!
Compensation: Enjoy a competitive rate ranging from $20/hour to $23.38/hour, with potential for negotiation based on your experience and qualifications.
Your Responsibilities
As a Service Desk Agent, you will:
* Provide top-notch technical support for iOS, MacOS, Windows, and peripheral devices.
* Manage and resolve support tickets through various communication channels.
* Respond to hardware fulfillment requests for laptops, tablets, and peripherals.
* Collaborate with other departments to escalate and resolve issues efficiently.
* Maintain up-to-date customer and ticket documentation.
What We’re Looking For
To thrive in this role, you should have:
* A High School Diploma or equivalent.
* 3-5 years of experience in Service Desk or HelpDesk support.
* Exceptional customer service skills, both written and verbal.
* Experience with Apple iOS, iPad, and Windows hardware.
* Familiarity with web-based applications and mobile device management tools (e.g., Google Workspace, Slack, MaaS360, Workspace One).
* Strong analytical and problem-solving abilities.
Why Akkodis?
At Akkodis, we believe in empowering our employees with a range of benefits and opportunities:
* Comprehensive benefits including medical, dental, vision, life insurance, and more.
* Flexible options to choose coverage that meets your individual needs.
* Paid leave options, including Sick Leave and Holiday pay where applicable.
* Access to the Akkodis Academy for continuous learning and professional development.
* A collaborative and inclusive culture that values diverse perspectives.
About Akkodis
As part of the world’s second-largest ER&D company, you’ll join a network of 50,000 professionals across 30 countries, contributing to impactful projects while enjoying a close-knit community.
We are committed to innovation, continuously investing in analytics and market intelligence to shape the future of technology. Your ideas will have the space to flourish here!
Join us in empowering industries to be more efficient, sustainable, and forward-thinking. At Akkodis, you’re not just an employee; you’re a vital part of a community shaping the future.
Ready to take the next step in your career? We can’t wait to see where your expertise can take us!