Description
* Hours: 37 hours - working on a shift rotation between the hours of 0500 and midnight (0000) Monday - Sunday, including some weekend working
* Contract: Fixed Term (15 months)
* Salary: Grade 6 £32,053 - £34,950
* Location: Sheffield
(This is a hybrid role with a minimum of 3 days per week in the office)
This is an exciting opportunity to join South Yorkshire Mayoral Combined Authority (SYMCA) as an Integrated Transport Disruptions Assistant. You will play a vital role in putting the customer experience first by communicating and minimising the impact of transport disruptions across the region. As the voice of transport across multiple channels, you will help ensure public transport and active travel remain reliable and efficient choices for our communities.
Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal .
Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.
About the role
You will be part of the team responsible for communicating roadworks and events that impact transport in South Yorkshire. Working with local authorities, utility companies, and other stakeholders, you will help facilitate coordinated solutions and enhance communication. You will also support the wider customer support team in processing travel pass applications and handling customer enquiries across multiple channels.
Key responsibilities include:
* Support the coordination, management and communication of highway disruptions affecting public transport.
* Assist in negotiations with stakeholders to secure favourable outcomes for public transport users.
* Proactively identify issues, analyse trends, and implement solutions in a fast-paced environment.
* Collaborate with transport operators and teams to implement service improvements.
* Effectively support planning and coordination of workloads and projects.
* Adapt quickly to changing plans and priorities.
* Prepare and disseminate information through verbal, written, and social media channels.
* Maintain detailed records of disruptions and stakeholder communications.
About you
We are looking for a proactive and detail-oriented individual with a strong background in customer service and stakeholder engagement. The successful candidate will have experience in managing transport disruptions, communicating effectively across multiple channels, and working collaboratively to deliver solutions.
* Background in supporting discussions with diverse stakeholders.
* Ability to deal professionally with key stakeholders regarding disruptions.
* Knowledge of public transport operations and highways management.
* Experience in event planning with a focus on transport impact assessment.
* Awareness of legislation related to public transport and highway operations.
* Proven experience in handling public-facing communication through multiple channels.
* High proficiency in written communication, social media, and reputation management.
* High attention to detail and ability to manage disruptions and diversions end-to-end.
* Strong analytical and problem-solving abilities.
* Effective organisation and time management skills.
Benefits
All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.
In addition to the above, some of benefits include -
Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
Training on the job - Support with upskilling skills through on-the-job training and qualifications
Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.
Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.
If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers.
The South Yorkshire Mayoral Combined Authority (SYMCA) brings together the local authorities of Barnsley, Doncaster, Rotherham and Sheffield and to serve the communities and businesses of South Yorkshire. From transport to housing, from business growth to skills, the SYMCA has a great story to tell. We have ambitions to deliver recovery and renewal for people, businesses and places across South Yorkshire.
In recent years significant funding has been secured through the Transforming Cities Fund and a devolution deal, and further funding has recently been secured through the region’s City Region Sustainable Transport Settlement. As result we have a large and growing capital programme to deliver in support of the South Yorkshire Mayoral Combined Authority Mayor’s 2040 vision for transport. Join our workforce of talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at South Yorkshire Mayoral Combined Authority is like, and this is where yours starts.
South Yorkshire Mayoral Combined Authority (SYMCA) is currently in the process of reviewing its terms and conditions of employment including pay and grading. As part of this project, the post advertised may be subject to changes in the near future. All changes and any impact on individual posts will be discussed further should you be successfully appointed to the position you have applied for.
Please note that SYMCA follows a structured salary grading system for all roles, and the offered salary for each post will be at the starting point within the specified grade. We value the skills and experience of potential candidates, and there will be opportunities for salary enhancements as you grow within South Yorkshire Mayoral Combined Authority.
South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.
Please note, we reserve the right to close adverts earlier than indicated on the Job Advert should we receive a high volume of applicants.
All applications must be submitted directly via our Careers Website